If you have questions about how COVID-19 affects your membership, please refer to the Frequently Asked Questions. For details about the steps we are taking to safely operate our clubs, please click here.
Looking to freeze your membership? Click here to submit a request.
Interested in a career with O2 Fitness? Click here to view available positions.
For all remaining questions, as well as for general inquiries and comments, please fill out the form below, and we’ll get back to you as soon as we can!
Frequently Asked Questions
Do I need to wear a face mask while working out?
Members are required to wear a mask while entering and moving throughout the facilities. Additionally, members may be required to wear masks while working out in accordance with local guidelines and regulations. Please consult your club for specifics about the mask requirements.
Masks are required for the O2 Fitness team—please do not ask a team member to remove their mask.
Why was I charged the 15th of the month?
The annual fee of $49 will be drafted for all memberships on the 15th day of the month stated on your membership agreement. This is not a double charge for membership dues.
How can my account credit be applied?
You can use any credit on your account for the remainder of 2020. You can use this towards any month’s dues, you can use it for partial months or you can use it for other things inside the club like personal training or drinks and protein bars. Simply inform one of the team members at your home club how you would like your credit applied.
What is the difference between my dues credit and my rewards store gift voucher?
The gift voucher will be placed in your rewards store account. You can then redeem the voucher for anything available in the rewards store. Rewards points can be redeemed for things like personal training sessions, in-club drinks and protein bars and apparel in O2’s online retail store. You can also simply add these rewards points to your existing total in order to work towards larger items like a free full year of membership.
I am a Paid In Full member - how was my membership impacted?
If you are a “paid in full member” you do not need to do anything – any time missed from club closure will simply be added to the end of your contract.
Do I have access to the online videos through GO2?
All members have access to all that GO2 has to offer by visiting go2.o2fitnessclubs.com. We have moved the workout library to be password protected, but non-members can still sign-up for a free trial. GO2 has more than 100 group fitness class workouts, personal trainer workout tips and more. This is a great way to sample a class and get to know some of the best fitness instructors and personal training coaches in the industry.
I have a monthly draft for my personal training - what is happening to that draft?
The default move was to freeze personal training drafts beginning in April. Personal trainers did reach out to some clients and ask if they would like to keep their draft going in exchange for free bonus sessions in the future, but if you did not speak to anyone, your personal training draft payment should be frozen until the clubs reopen.
Can I do virtual personal training with a trainer if I have never done it before inside the club?
Yes, this is a great time to start with a trainer. We created special packages and pricing that is slightly lower than what you would pay in-club. Check out this page to see more details and get paired with a trainer. In addition to a great way to stay active while you stay at home, this is a fantastic way to provide key additional income for your trainer. It’s also a great chance to check out some of the trainers who may work in other clubs or markets. O2 is lucky to have some of the best trainers in the business and their talents are on display in these 1-on-1 virtual sessions.